Shipping, returns and cancellations

Shipping Times

Orders ship every Monday and Thursday – if your order is needed rush, please contact us and we will do our best to accommodate. Our retail store is also open every week if you can’t wait for your item to be shipped.

Custom orders will be shipped as soon as they are ready. In that case, you will be alerted with an estimate of the shipping date, and again when it’s ready to go out.

Returns Policy

Returns must be made within 30 days of receipt of order, and must be in resale-able condition to receive a refund. Include the original packing slip and send to No Tox Life, 2029 Verdugo Blvd #221, Montrose, CA 91020. A credit will be issued to the original form of payment. Shipping and handling charges are non-refundable.

Used products cannot be returned, for health and safety reasons.

Cancellation Policy

Our products are made to order and are therefore custom products. We order supplies for your products quickly to make sure your order is created and shipped rapidly. Once your order has been “Checked Out” it can NOT be cancelled. If you receive an order you didn’t want, you can always return it as noted above.

Delivery

Please note any special delivery instructions if needed for your order, such as a gate code or place to leave the package. We will write this on the box for USPS, but we cannot guarantee that USPS will follow the instructions. For the security of your order, make sure you or someone else is home to receive the package, or deliver to your workplace. You are responsible for your package after it is marked delivered. If your package is stolen, or is marked “delivered” but never arrived, you may be able to file a claim with the postal service, but there is usually a 20-day delay before you can file.

Packaging

We use recycled packaging materials whenever possible. Check all the packing material before you throw it away! Extra paper may be hiding some of your No Tox Life goodies!

Fees and Taxes

International orders are shipped by First Class or Priority Mail International, depending on your order size. You are responsible for any customs fees or taxes upon receipt of the order. Please check with your local customs office regarding any fees that may be due.

Free Shipping & Coupon Codes

We occasionally offer limited-time coupons for our email subscribers, including free shipping. These coupons do expire, so if you have used a free shipping coupon in the past, and it no longer works, it is expired.

We do not offer free shipping for international orders. Coupon codes for free shipping are not valid for international orders. If you want to save money on international shipping, join forces with a friend or neighbor to put a larger order together and save shipping costs.

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Last updated: May 18, 2017