Shipping, returns and cancellations

Shipping Times

Orders ship every Monday and Thursday – there may be occasional shipping delays due to holidays or special circumstances. If your order is needed rush, please contact us and we will do our best to accommodate. Our retail store is also open every week if you can’t wait for your item to be shipped.

Custom orders will be shipped as soon as they are ready. In that case, you will be alerted with an estimate of the shipping date, and again when it’s ready to go out.

Returns Policy

Make sure you visit us in person or give us a call before ordering if you are concerned about pre-existing allergies you may have to ingredients, scent compatibility, or consistency and texture of products.

We use premium natural ingredients in our products, and we stand behind the quality of what we make. If you are dissatisfied with the product for any reason please contact us so we can help you. You must receive an authorization before returns are accepted.

Returns or exchanges must be made within 30 days of receipt of order, and must be in resale-able condition to receive a refund. Once you receive an authorization, include the original packing slip and send to No Tox Life, 2029 Verdugo Blvd #221, Montrose, CA 91020. A credit will be issued to the original form of payment. Shipping and handling charges are non-refundable. If you are exchanging a product, you will have to pay additional shipping for the exchanged item, or pick it up in person at our store.

Returns and exchanges may not be made without authorization at our farmers markets or craft shows.

Used products cannot be returned, for health and safety reasons.

Cancellation Policy

Our products are made to order and are therefore custom products. We order supplies for your products quickly to make sure your order is created and shipped rapidly. Once your order has been “Checked Out” it can NOT be cancelled. If you receive an order you didn’t want, you can always return it as noted above.

Workshops & Classes

No refunds. Because we prepare and buy materials for our workshops ahead of time we cannot offer any refunds if you have to cancel. If you can not make a workshop you signed up for, you can always gift your spot to a friend.

Delivery

Please note any special delivery instructions if needed for your order, such as a gate code or place to leave the package. We will write this on the box for USPS, but we cannot guarantee that USPS will follow the instructions. For the security of your order, make sure you or someone else is home to receive the package, or deliver to your workplace. You are responsible for your package after it is marked delivered. If your package is stolen, or is marked “delivered” but never arrived, you may be able to file a claim with the postal service, but there is usually a 20-day delay before you can file. We are not responsible for stolen packages, where the package was delivered to your location by the post office/ UPS and stolen.

Packaging

We use recycled packaging materials whenever possible. Check all the packing material before you throw it away! Extra paper may be hiding some of your No Tox Life goodies!

Fees and Taxes

International orders are shipped by First Class or Priority Mail International, depending on your order size. You are responsible for any customs fees or taxes upon receipt of the order. Please check with your local customs office regarding any fees that may be due.

Duty Calculator.com has useful information for calculating estimated taxes and fees. As an example of importing fees, if you imported 5 sticks of deodorant (totaling $100USD) from the United States to the UK, and paid $21USD in shipping, the estimated VAT due would be £20, and you would have to pay this to your local customs office/ postal office before receiving the items.

Free Shipping & Coupon Codes

We occasionally offer limited-time coupons for our email subscribers, including free shipping. These coupons do expire, so if you have used a free shipping coupon in the past, and it no longer works, it is expired.

We do not offer free shipping for international orders. Coupon codes for free shipping are not valid for international orders. If you want to save money on international shipping, join forces with a friend or neighbor to put a larger order together and save shipping costs.

We are currently offering free US shipping on orders $75+. The qualifying free shipping amount is BEFORE taxes or fees. You must have at least $75 of product in your cart to qualify for that standard free shipping. If you choose an expedited shipping method at checkout (for example, your order would ship First Class but you choose Priority Mail instead), the free shipping will no longer apply. Choose “Free Shipping” once you have $75 of product in your cart to qualify.

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Pay With Amazon

When using Pay With Amazon, make sure your Amazon payment information is up to date, or the order may not go through. For example, if you are using an old debit card on your Amazon account, the order may fail because the card you used is not active. That information can be updated inside your Amazon account on Amazon’s website.

Rain Checks

We do not offer rain checks on any sales or discounts, sorry. Sales may occur online only, at our retail store only, or at certain farmers markets or craft fairs only – we will specify with any sale which location(s) the sale is valid at, and those restrictions are not flexible.

Pricing Changes

We occasionally have to update our retail prices to reflect materials cost increases, or labor and overhead increases. We are a small handmade business and each item is carefully made by hand in our Los Angeles workshop. Sometimes the initial debut price for a product is an introductory price and we have to raise the price later to reflect costs.

As an example, due to the popularity of sage essential oil, the price for that raw material jumped almost 50% in one year. We had to adjust our product pricing accordingly. We are constantly working on ways to increase efficiency and create products in larger batches to keep prices fair.

We try to keep prices consistent across web, retail store and markets, but there may be slight differences. The best prices are generally available at our own retail store and online.

Last updated: June, 2017